If you’re unsure of your size, you can compare your measurements to each brands sizing chart which is located on each products description or speak to our stylists via email or our Live Chat facility in the bottom right hand corner of your page.

Please note that all brands size guides will differ from each other and is a recommendation only and provides you with body measurements to compare against. It does not provide measurements of the garments. If you are slightly bigger than any of the recommended size measurements, we always recommend sizing up, not down, as some of our brands fabrications are non-stretch.

We are an online-based clothing store however we do have a flagship store located at 4/372 Keilor road Niddrie Victoria Australia.

Please get in touch with us first as our Online store and store front have different stock levels.

As we are an Australia business our prices are in Australian Dollars (AUD) however our website will detect your location and will give you the option to shop in your local currency if preferred. You can also change the currency at the bottom of our website footer if you prefer to shop in a particular currency.

Please note that shipping prices quoted in our policies are in AUD however will convert to your local currency at checkout (eg: $30 AUD shipping will be converted to $22USD if you shop in USD).

If you return an item for a store credit, please note that all store credits are issued in AUD currency only, regardless of whether you originally purchased in USD/CAD/EURO/GBP etc. Your store credit will be issued in the equivalent AUD value of your purchase amount less shipping.

When you use your store credit, you can choose to checkout in AUD or if you prefer to checkout in your local currency once again, your store credit will convert to the equivalent value of the currency you have chosen to checkout in.

We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity and to minimise our impact on the environment.

We recommend ordering your desired item right away to avoid missing out. You can subscribe to be notified of a size restock on a sold out product and you will receive a SMS or email immediately if your size becomes available.

Please note we do not restock sale items however may receive a size back via customer return, which will then be made available online so we recommend subscribing to be notified.

You can purchase a TOGAH gift card here. We offer both physical and digital gift cards. Our gift cards are valid for 3 years from the date of issue, in accordance with Australian consumer law.

Please note that store credits which have been issued as a result of returned merchandise are not considered gift cards. Store credits are valid for 12 months from the date of issue.

We do not offer lay-by. But we have something even better! It's called Afterpay and zippay which allows you to buy now, wear now and pay later.

Afterpay & Zippay are payment method options at our check out and you can read more about it there or, at the footer of our home page.

Unfortunately we are unable to cancel or make any changes to your order once it has been placed.

Our dedicated warehouse team always go above and beyond to ensure your package reaches you as quickly as possible, often meaning that your order is picked and packed the moment it comes through.

We know you don't want to wait long to receive your package and you shouldn't have to!

Please ensure you double check you order details and are completely satisfied with your purchase before you submit it.

To enter a discount or credit note code, copy and paste the code into
‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has
been applied.

A discount code can also be used in conjunction with a credit note. Simply add both codes at checkout. If you have any difficulty doing so, please email our customer care team to arrange this: store@togahboutique.com

Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code.

Simply enter your Voucher ID and your discount code at checkout and click APPLY. If you experience any difficulty, please contact our customer care team on email for assistance.

Unfortunately we cannot enter a discount code manually after an order has been placed. We also cannot refund you the difference as no changes can be made to an order once it's been processed.

Please ensure you apply your discount code correctly at checkout to avoid disappointment. If the offer isn't a flash sale, we suggest saving the discount code for your next order!

Yes, we ship WORLDWIDE. We are an international brand and ship all over the world via SENDLE Express.

Although our head office and despatch facility is based in Melbourne, Australia, we ship daily to all destinations worldwide. View our shipping and delivery times here

We are an online and store front Company. Our Niddrie location is open to the public and you can use “click & collect” as an option when placing online.

Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery.

Please note that once a package leaves our warehouse, it is in the hands of the third party courier and it is therefore best to direct any enquiry regarding delays or missing packages directly to the courier.

We are limited to what the online tracking information provides us and cannot provide you as much information as the courier would be able to directly.

Our shipping timelines are a general guide only and are not a guaranteed delivery timeframe. Unfortunately we do not provide a refund if your package is delayed in transit and doesn't arrive in time. This delay is out of our control once the package leaves our warehouse. For any postage reimbursements you are encouraged to contact the postal service directly.

We strongly urge customers to place their order in advance to allow for extra transit days in the event there are delays within postal delivery network.

We know sometimes things don't turn out how you envisioned or a design is simply not your style once you try it on at home.

We aim to make sure our customers always love their purchases, but if you do need to return an order, we have a 14 day returns policy in place for peace of mind. You can read our Returns Policy here for more information.

All returns must be processed through our Online Returns please contact store@togahboutique.com

If it is convenient for you to return your item to our Niddrie Location this is also ok as long as you are accompanied with a RA which is obtainable via store@togahboutique.com

Any item returned without an RA from our Online Department will not be accepted in store.

All return shipping costs comes at the customers expense, unless the item is deemed faulty by our team.

You can choose to return your items via a carrier of your choice OR request a Return Label. If you request a return label the cost of shipping will be deducted from your return credit or exchange of the value of $9.95.

If you choose to return your package via a courier of your choice, you will be provided our return address once the return request is approved.

TOGAH is not liable for the loss of an item which is being returned via your own carrier, therefore we recommend that you securely package and return the item using registered mail with tracking.

We are unable to hold stock for exchanges and we will fulfil your exchange request once the return has reached us and has been processed.

If the style you have requested for exchange is unavailable you will be issued with an online store credit which will be valid for 12 months. We unfortunately do not provide a refund based on insufficient stock to fulfil your exchange request.

Please note that exchanges are only available for Australian customers.

If you are an Australian customer, we will send your requested exchange item once free of charge.

Any additional exchanges you require will need to be shipped back to you at your own expense.

For International customers, we do not offer exchanges, therefore once your item is returned to us you will be issued a store credit and you will be required to repurchase the size you desire for the exchange.

If the original payment method was using online credit - the online credit value will be reinstated.

Shipping costs may be deducted for subsequent uses of online credit. See our full Return Policy for full details.

Any shipping costs paid or any return shipping costs will not be refunded or credited.

Returns for a credit or exchange on full price & sale items are welcomed if:
- Return request is lodged within 14 days from date of purchase (includes Sale Items)
- Item is still in restocking condition (undamaged, including all packaging & tags)
To make a return & view our full return policy, please click here.

Final Sale Items – are not eligible for return.

Yes. However, we are unable to extend your store credit if the expiry date has already past and your credit is no longer active.

If you require an extension to your store credit, please contact customer care at least one month prior to the expiry to request an extension whilst your credit is still active in our system.

We do not extend store credits more than once and it will be your responsibility to use your available credit before the expiry date. Any unused balance will not be refunded or credited when the voucher expires.

We take pride in personally packing each and every order, ensuring items are delivered to you in perfect condition.

If you believe your item is faulty upon delivery, please notify Customer Care immediately by lodging a Return Request online here or via the Contact Us page.

Faulty items need to be assessed by our in-house Quality Control team before an outcome is provided. Once the item has been returned and assessed, our team will determine whether your item will be replaced, repaired, credited or refunded.