All orders placed before 2pm are shipped that afternoon, or the following business day if purchased on the weekend or a public holiday.
Express (1-3 days) $14 Flat rate
Standard (3-5 days) $9.95
Click & Collect (pick up at boutique) FREE
Worldwide Express (5-15 days) $25 Flat Fee
New Zealand (3-7 days) $16 Flat rate
returns & exchanges
Merchandise in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment and it is deemed irreplaceable by the manufacture. PLEASE NOTE* all garments are carefully inspected prior to dispatch to insure the item is in perfect condition. For any fault queries TOGAH BOUTIQUE must be notified within 24hrs of upon receiving your order. This policy is non-negotiable. Returns or exchanges are accepted on goods within 7 days of receiving the product in Australia. For International purchases you have 7 days to notify and return your item(s) from the date you receive the package. Items not received within this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must be attached. Shoes must be returned unworn in their original shoebox.
PLEASE NOTE: All markdown items and accessories eg. earrings are final and cannot be returned for exchange or refund.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Togah Boutique take no responsibility for missing incoming deliveries. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied.
Credits will be provided for exchanges via a Credit Voucher code which will be issued once return has been approved for credit. Credits cannot be stacked on top of discount codes.This voucher code is redeemable for 6 months after issue on the E-Boutique.
Togah Boutique reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
Get in touch with us via any of the below methods and we'll help you as quickly and as best as we can!
(Please note, our phone line is answered during business hours)
Monday:10am - 5pm
Tuesday: 10am - 5pm
Wednesday: 10am - 5pm
Thursday: 10am - 5pm
Friday: 10am - 5pm
Saturday: 10am - 5pm